Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

• Name and email address
• Payment and billing information
• API usage data and logs
• Communication preferences
• Account credentials and authentication data
• Input and output data from your use of our AI services

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Monitor and analyze usage patterns
• Detect and prevent fraud and abuse
• Deliver and improve the AI models and services
• Ensure compliance with our terms and policies

AI Training and Model Improvement

We do not use your data to train our artificial intelligence models except in specific cases:

• When you use our products under a free subscription
• When you explicitly provide feedback
• When your data is flagged as part of our automated moderation

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:

• With your consent
• To comply with legal obligations
• To protect our rights and safety
• With service providers who assist our operations
• In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. You are responsible for securing your account, including login credentials, API keys, and tokens. GenXis, Inc is not liable for unauthorized access due to your failure to secure your account.

5. Data Retention

We keep your input and output for the period necessary to generate the output and then for thirty (30) rolling days to monitor abuse. We retain your account information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Inactive Accounts

Inactive accounts (no logins or AI activity) for 12 consecutive months will be closed and deleted without notice. Data, tokens, and credits will not be retained or refunded.

6. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your data
• Opt out of marketing communications
• Request data portability
• Object to certain processing of your data

Data Ownership

You retain all ownership rights in input and own all output. We assign to you all right, title, and interest, if any, in and to output that we may have. By submitting input, you grant GenXis, Inc a non-exclusive, royalty-free license to process, store, and analyze your data for delivering and improving the service.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use some features of our services.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. You must be at least thirteen (13) years old to use our services. You may not use our products or services to send personal information of children under 13.

10. Third-Party Services

Our platform may integrate with third-party services. When you connect third-party services to our products, you are solely responsible for complying with their terms and conditions. We are not responsible for the content, policies, or failures of these services.

11. Feedback and User Contributions

By providing feedback, you acknowledge and agree that GenXis AI may use your feedback, along with the associated input and output data, for the purpose of training our artificial intelligence models and improving our products.

12. Changes to This Policy

We may update this privacy policy from time to time. If a revision is material, we will try to provide at least 10 days' notice prior to any new terms taking effect. Your continued use of our services after such modifications will constitute your acknowledgment of the modified policy.