Frequently Asked Questions

Most answers can be found within the knowledge base. Additionally, we offer chat support and email support for escalations.

Yes! You can cancel your access at any time, no contracts or long-term commitments are required. We do not offer refunds for unused GX credits when you cancel your access. To cancel your access, you must open a support ticket by emailing support@genxis.com. See Term and Conditions for more information.

Deleting your account is easy. All you have to do is open a support ticket by emailing support@genxis.com. We do not offer refunds for unused GX credits when you delete your account, please see Terms and Conditions for more information.

R5 Aware is a first in the industry intelligence found only on the Genxis platform. It allows our AI to have situational awareness that is continuously evolving like nature. With R5 your AI no longer needs to crawl the internet and slow response times down with a long reasoning process.

Yes! All plans include commercial use rights subject to rate limiting and fair use. If you're looking for the model best suited for research, invention, breakthrough and strategy, our Supreme model is specifically optimized for these use cases.

Lite: gives you fast responses. Model-L: balances performance with R5-Aware. Supreme: maximizes capability for research, inventions, breakthroughs, and more. All models share our core precision, just scaled to different needs.

Absolutely! We use military-grade encryption and never store your prompts or outputs. Your data remains completely private.

Our AI models do not simply receive updates, like all things in nature, they are continuously growing and developing organically, and gradually. They become more adaptive and shaped by their experiences. Behind the scenes, our team nurtures this development and will push releases as necessary rather than on a set timeline.

Six years of post-training optimization means we deliver enterprise-grade intelligence with 92% less compute waste than traditional models. Our systems have evolved with strategic purpose and verifiable precision.

Through six years of post-training optimization. We've eliminated 92% of traditional AI's compute waste using our secret sauce, making near-superintelligence affordable without cutting corners on quality.

The Model-L and Supreme Model have near-zero hallucinations due to R5 Aware and our secret sauce.

Because the development of true intelligence can't be rushed. Every month we held back the release we were able to successfully reduced hallucinations, improved safety, and refined efficiency.

Our first in the industry optimization techniques have allowed us to achieve 92% less compute and GPU resources, proving you don't need brute force for breakthrough intelligence.

You get bonus GX credits for signing up to access Genxis' AI platform. Use these first. It's like having a prepaid balance that covers your startup usage.

You pay for what you use. When you first pay for access, we give you immediate bonus credits as a thank you gift (1,000-10,000 depending on the plan). Those credits carry over for as long as you keep your access active. Once you have used up your bonus credits, you prefund your account for more credits, making costs predictable and with no end of month surprises!

Our pricing is predictable and transparent. GX credits carry over for as long as you keep your access active. When you need more credits, you prefund your account with more i/o tokens for more GX credits and off you go!

Yes! You pick the access payment plan that works best for you and we give you access to all our models (GenXis-Lite, GenXis-Model-L, and GenXis-Supreme.) Once you have exhausted all your GX credits you prepay for additional i/o tokens.

GX credits do not expire and will always carry over until used as long as you keep you access active. We do not offer refunds for unused GX credits. If you purchased a lifetime access plan, your GX credits will carry over and be available for use until they are used up, Please see Terms and Conditions for more information.